Terms & Conditions
1. Cleaning Services
All cleaning services are carried out with all due professional care.
2. Defects in item to be cleaned
The Carpet & Oven Wizard Cleaning shall not be held responsible for damage caused by the quality of the appliance to be cleaned if the damage was not detected during a professional inspection prior to the appliance cleaning (e.g. damage as a result of loose knobs or handles, damaged seals and other hidden defects) or if The Carpet & Oven Wizard Cleaning technicians are unable to detect this in the course of their professional inspection. Carpets and upholstery will be inspected prior to cleaning and any visible damage will be confirmed before cleaning. Also if there are stains it will be discussed prior to cleaning if there is any doubt that the stain may not be removed. Any defects noted by our technicians will be agreed with the customer prior to cleaning.
3. Defects in cleaned items
On completion of cleaning the carpets or upholstery or appliance will be checked and/or tested in the owners presence and confirmed by signatures on the invoice. In the event of defects being found, customers must demonstrate that such defects were caused by the cleaning company. (Receipts must be provided.) The company shall be notified of any obvious defects within a reasonable time following cleaning.
4. Limited liability
The Carpet & Oven Wizard shall be liable to the full and unlimited amount for the loss of items at the replacement cost. For damage caused during cleaning, the cleaner shall be liable only when gross negligence can be proved and then to the full and unlimited cost of replacement. Liability shall otherwise be limited to the price of cleaning.